Shipping policy

Shipping & Delivery Policy

Last Updated: October 8, 2026

At Home Team Co., we believe good things are worth the wait! Every piece is thoughtfully designed with school spirit, elevated style, and community in mind.

Most of our apparel is made to order, meaning production begins after your purchase is placed. This allows us to offer unique collections while minimizing unnecessary inventory and waste.

Production & Processing Times

Because our garments are made to order, please allow time for your items to be produced before they are shipped.

Estimated production time: Approximately 2–5 business days for many items.

Production timelines may vary depending on garment availability, printing requirements, order volume, and seasonal demand.

Business days generally exclude weekends and U.S. federal holidays.

Shipping & Delivery Estimates

Once production is complete, your order will be packaged and shipped to the address provided at checkout.

Estimated shipping transit time: Approximately 2–7 business days after shipment for many domestic orders.

Estimated total delivery time: Approximately 1–2 weeks for many orders, although some items may take longer.

Please note that production and shipping are two separate stages. Delivery estimates are not guaranteed and may vary depending on the product, destination, carrier, and circumstances outside our control.

Multiple Item Orders

One order. A few different arrivals! ♡

Because our products may be made by different production facilities, items purchased together may be produced and shipped separately.

This means:

Items from the same order may arrive in multiple packages.
You may receive more than one tracking number.
Packages may arrive on different days.
Separate shipments do not automatically mean items are missing.

There are no additional shipping charges after checkout solely because we divide your order into multiple shipments.

Shipping Rates

Shipping costs are calculated and displayed during checkout based on your order and the available shipping options.

The shipping amount shown at checkout is the amount charged for shipping your order, unless an additional charge is expressly agreed upon.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow time for tracking updates to appear after the carrier receives your package.

If your order contains multiple shipments, you may receive separate shipping notifications.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to:

High order volumes or seasonal demand
Garment availability or production delays
Carrier disruptions
Severe weather
Holidays or other unforeseen circumstances

We cannot guarantee delivery by a specific date.

We recommend placing orders well in advance of sporting events, school activities, holidays, or other occasions.

If a significant delay affects your order, please contact us so we can review its status and available options.

Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an error in your address, please contact us as soon as possible.

We will do our best to accommodate address changes before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply before reshipment. We will communicate any applicable charges before proceeding.

Lost, Missing, or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area, household members, and any available carrier delivery details.

If your package is still missing, contact us with your order number so we can help investigate.

If your order arrives damaged or contains an incorrect item, please contact us within 7 days of delivery whenever possible and include photographs of the issue.

We will review the circumstances and work toward an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.